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The support services rendered under the MA, SA and Per Call can be divided to:
> 1. Hardware Maintenance
Support for:
| line, dot matrix, laser and inkjet printers |
| terminal products |
| in-house repair services |
> 2. Networking Systems Maintenance
Implementation of:
| internet connectivity products |
| network operating systems |
| LAN/WAN products |
| Microsoft application products |
| remote controllers |
Host Access Emulation softwares connecting to UNIX, AS/400 and
mainframe |
> 3. SupportPack IT Services
Providing remote helpdesk and technical support. The support services include:
network and server administration (Windows/NT, Windows2000,
Novell, UNIX hosts) |
LAN/WAN hardware and software support such as NIC cards,
hubs, switches, routers |
| internet access, email, firewall and anti-virus systems |
desktop applications such as MS Office, Lotus SmartSuite, Lotus
Domino/Notes |
file and application server backup systems, centralised backup
of PC desktop hard disks and quick recovery systems |
| printing solutions |
If you have any enquiries on the services provided, please contact us and we will be glad to assist you.
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