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The support services rendered under the MA, SA and Per Call can be divided to:

> 1. Hardware Maintenance

   Support for:
  • line, dot matrix, laser and inkjet printers
  • terminal products
  • in-house repair services

  • > 2. Networking Systems Maintenance

       Implementation of:
  • internet connectivity products
  • network operating systems
  • LAN/WAN products
  • Microsoft application products
  • remote controllers
  • Host Access Emulation softwares connecting to UNIX, AS/400 and

  • > 3. SupportPack IT Services

       Providing remote helpdesk and technical support. The support services include:
  • network and server administration (Windows/NT, Windows2000,
        Novell, UNIX hosts)
  • LAN/WAN hardware and software support such as NIC cards,
        hubs, switches, routers
  • internet access, email, firewall and anti-virus systems
  • desktop applications such as MS Office, Lotus SmartSuite, Lotus
  • file and application server backup systems, centralised backup
        of PC desktop hard disks and quick recovery systems
  • printing solutions

  • If you have any enquiries on the services provided, please contact us and we will be glad to assist you.

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