Danware Data A/S is the developer of the NetOp Remote Control and the NetOp School products
¦ NetOP Remote Control ¦
This software is the answer to every technical support
At a click of a button, PC USERS who can be on the local office
LAN, remote branch office or even overseas, are able to request for help from the various services offered by the centralised HelpDesk Support at the company headquarters. Any HelpDesk Support personnel or Network Administrator can, from the luxury of his own PC, access remote workstations and servers over the LAN/WAN/Internet to provide effective on-line support. HelpDesk personnel not stationed at the headquarters can also provide these support services independently.
NetOp Remote Control has 2 modules:
Other separately packaged optional add-on modules for NetOp Remote Control are:
- HOST module
This is installed on servers or user PCs which need to be remotely controlled (e.g. by HelpDesk Support personnel).
- GUEST module
This is installed on PCs (e.g. PCs of HelpDesk Support personnel or Network Administrators) which will be used to remote control HOST PCs.
The diagram below illustrates the network configuration :
- LOG SERVER
For logging NetOp traffic of all remote control sessions.
- ACCESS SERVER
This is the ultimate tool for centralised remote control security, because it maintains the NetOp security profile of any company on one central network PC.
Accepts incoming calls or redirect outgoing calls (NetOp Remote Control requests) via modem, ISDN, IPX, NetBIOS, TCP/IP or Infrared and route these calls to their intended destination.
At Company Headquarters|
At Branch Office
- GUEST module of NetOp Remote Control is installed on HelpDesk Support personnel PCs and set-up to offer specific HELP SERVICES (e.g. Desktop Support, Network Support, ERP Support).
- HOST module of NetOp Remote Control is installed on all USER PCs and servers requiring support.
- USER PCs can press "REQUEST HELP" button on Windows icon tray on NetOp HOST window to request specific help support from HELPDESK CENTER.
The USER help request will be registered on the screens of all GUEST PCs offering the same HELP SERVICES that is being requested.
- Available HelpDesk Support personnel at GUEST PCs will double-click on the displayed user help requests on their PCs to communicate with and remote control the USER PCs which have requested for the HELP SERVICES.
Standalone HOST and GUEST PCs
- HOST module of NetOp Remote Control is installed on Branch Office PCs and configured to be able to request HELP through the Headquarters' GATEWAY via the WAN or Internet.
- USER PCs can press "REQUEST HELP" button on Windows icon tray or NetOp HOST window to request specific help support from HELPDESK CENTER.
The USER help requests will be transmitted over the WAN or Internet to the Company Headquarters LAN and be displayed on the screens of all GUEST PCs offering the same HELP SERVICES at the HELPDESK CENTER.
- Available HelpDesk Support personnel at the GUEST PCs will double-click on the displayed help requests on their PCs to communicate with and remote control the USER PCs which have requested for the HELP SERVICES.
- If the Company Headquarters LAN and Branch Office LAN are running different network protocols, the optional NetOp GATEWAY module will do the necessary protocol conversions to allow the HOST and GUEST PCs to communicate.
- HelpDesk Support personnel who are not in the HELPDESK CENTER can also provide support to the USER (HOST) PCs by dialing into the GATEWAY PCs directly via analog or ISDN modems, or by connecting via TCP/IP over the Internet to these GATEWAY PCs to browse for available HOST PCs and provide the necessary support.
- All IDs and passwords of GUEST PCs which are allowed to connect to and remote control the HOST PCs can either be registered on each individual HOST PC or be centrally registered and controlled on the ACCESS SERVERS.
All remote control connection and traffic can be centrally logged by the ACCESS SERVERS or LOG SERVERS.
Products we carry:
NetOp School from Danware Data A/S, a software package designed for computer-based training on a network, is the perfect tool to create an interactive classroom environment. NetOp School is easy to use and provides you with all the features needed to turn a PC based network into a powerful learning environment!
This software is most useful for any classroom-based training; colleges, schools or training centres.
How can this training software work for you?
¦ NetOP School ¦
|Some of the benefits of NetOp School include:|
- Cost Effective. Save on expensive video projectors and LCD overhead displays.
- Increases Communication. Trainees can view the trainer's PC screen on their own individual PCs, as well as communicate with the trainer effectively online via the PC and LAN.
- Maximum Concentration During Lessons. When the need arises, the trainer can disable trainees' PCs remotely to gain maximum attention during training.
- More Conducive & Effective Training Environment. No darkening of the room is necessary as in overhead or video projector sessions.
- Alternative Way Of Training Outstation Staff. For businesses, outstation staff need not be present for training sessions at the HQ. They can participate in the training programmes from their own individual PCs at their own offices, communicate over the Internet or use a WAN connection.